Shipping policy

## 2. Shipping Policy

*(Shopify: Settings → Policies → Shipping policy)*

**Shipping is included.** The price you see on each product includes standard freight

delivery within the continental United States. There are no surprise shipping charges

at checkout — the listed price is what you pay.

**How tile ships.** Orders ship by freight carrier, palletized and wrapped, from our

supplier distribution centers. Most orders are processed within **[2 business days]**

and delivered within **[7–14 business days]**, depending on your location. You'll

receive tracking and carrier details once your order ships. Allow additional time

during peak periods.

**Freight delivery — what to expect.** Pallet freight is typically curbside delivery.

The carrier will usually call to schedule a delivery window. Please make sure someone

is available to receive and inspect the shipment, and that the delivery location is

accessible to a freight truck. **Liftgate service or limited-access delivery (rural,

residential, or restricted sites) may require special arrangements — contact us if

you're unsure whether your site can receive freight.**

**Inspect before you sign.** Always inspect your pallet for damage before signing the

delivery receipt. Note any damage on the receipt before signing and report it to us

within [48 hours] (see our Refund Policy).

**Bulk and truckload orders.** Large orders, full truckloads, Alaska/Hawaii, and

non-continental destinations are quoted separately. Please

[contact us](https://westcoastwholesaletile.com/pages/contact) before ordering so we

can arrange freight and pricing.